Strategic Fleet Control: The tool to honor contracts, increase trust and optimize your operations.
Perfectly drafted contracts are worthless if not properly executed. These operational KPIs will help you:
- Measure actual vs. agreed performance.
- Identify execution bottlenecks.
- Take proactive corrective actions.
Key KPIs and How to Measure Them:
- SLA Compliance Rate
- Formula: (# on-time deliveries/services / Total deliveries) x 100
- E-commerce example:
- Contract: 98% ≤24-hr deliveries
- Actual: 89% (Critical alert!)
- Action:
- <90%: Logistics process review
- 90-95%: Route optimization
- >95%: Operator bonuses
- Average Post-Sale Response Time:
- Tech support case:
- Agreed: 4 hrs for priority support
- Actual: 6.5 hrs (63% non-compliance)
- Solution:
- Chatbot for initial filtering (35% ticket reduction)
- Real-time technician availability dashboard
- Tech support case:
- % of Complete and Accurate Orders
- Retail impact:
- Typical error: 5% incomplete orders
- Hidden cost: $15K/month in refunds + churn
- Improvement tactics:
- Double-check picking system
- Supplier penalties for recurrent errors
- Retail impact:
Common Measurement Mistakes:
- Confusing “delivered” with “compliant” (e.g., late but logged as success).
- Not segmenting by client/product type (VIPs deserve stricter metrics).
- Ignoring external factors (weather, holidays) affecting operations.
Discover how CEF can fit your industry!